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Prasenjit Singh

Work

Selected work

Case studies across internal platforms, telehealth reliability, analytics systems, and operational software shaped by real constraints.

Flagship case study

012025FlagshipFeatured

Rebuilding an internal healthcare operations platform

Reframed a workflow-heavy internal platform around clearer stages, handoffs, and state logic so live operations could move with less ambiguity.

An internal healthcare platform redesign focused less on polish and more on reducing operational ambiguity, tightening workflow structure, and making the system easier to run under pressure.

  • Platform
  • Product
  • Operations
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Selected archive

022026

Building a Ticketing System That Ops Teams Can Actually Run

An internal support operations platform built across email workflows, admin controls, attachment reliability, and operator-facing tooling.

How I approached building an internal ticketing platform that combined support workflows, email infrastructure, admin tooling, and reliability engineering.

  • Internal Tools
  • Support Operations
  • Reliability
  • Systems
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032025

Designing a more resilient telehealth stack

Hardened consultation workflows around reconnects, session continuity, and media-state recovery under real network instability.

In telehealth, reliability is felt as product trust before it is diagnosed as infrastructure.

  • Healthtech
  • Realtime Systems
  • Reliability
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042025

Modernizing operational analytics and data workflows

Reworked the path from operational data to decision-making visibility by reducing export-heavy reporting, aligning definitions, and making follow-up signals easier to act on.

Data becomes leverage when reporting, workflow design, and follow-up logic stop living in separate worlds.

  • Data Platform
  • Analytics
  • Workflow Automation
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052025

Improving the patient-facing digital health experience

Refined patient journeys across onboarding, coordination, and communication so the product felt clearer and more trustworthy at moments that carried real stress.

Patient-facing health software earns trust when the journey feels legible under stress, not merely polished on-screen.

  • Mobile
  • Product
  • Experience
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