Selected work

Case studies across internal platforms, telehealth reliability, analytics systems, and operational software shaped by real constraints.

5 case studies

Browse notes

01 / Featured case study2025

Rebuilding an internal healthcare operations platform

Reframed a workflow-heavy internal platform around clearer stages, handoffs, and state logic so live operations could move with less ambiguity.

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Workflow structure / Conceptual schematic

SchedulingAppointments, changes, and the next step
Service deliveryCoordination, handoffs, and exceptions
ReportingWorkflow context carried downstream

Current state
Responsibility
Next action

Building a Ticketing System That Ops Teams Can Actually Run

Internal Tools2026

An internal support operations platform built across email workflows, admin controls, attachment reliability, and operator-facing tooling.

Designing a more resilient telehealth stack

Healthtech2025

Hardened consultation workflows around reconnects, session continuity, and media-state recovery under real network instability.

Modernizing operational analytics and data workflows

Data Platform2025

Reworked the path from operational data to decision-making visibility by reducing export-heavy reporting, aligning definitions, and making follow-up signals easier to act on.

Improving the patient-facing digital health experience

Mobile2025

Refined patient journeys across onboarding, coordination, and communication so the product felt clearer and more trustworthy at moments that carried real stress.